Raycross Interiors began trading as a DIY shop in Byfleet Village in 1976. It was founded by Ray and Lily Cross.
At the time, Ray Cross was working for Nicolls & Clarke and heard that a DIY shop in Byfleet Village was for sale. The plan was that Lily, his wife, would run the shop with two part-time members of staff. Lily’s career had been spent as a Legal Secretary, so the DIY trade was a totally new experience! Lily learned the business on-the-job through the shop’s customers and trade magazines.
The DIY shop soon became renowned for the products it could offer and for their availability; it sold everything from DIY to kitchenware! As time went on, Ray went on to purchase a further three shops. Two were located in Byfleet Village, one in Weybridge and the other in Shepperton.
Through Ray’s experience in sales at the builders merchants, he designed the interior living spaces. Lily sold Bedrooms, ran the Reception area, prepared contracts and completed the Company accounts. She is now retired. It was a true family business from the very beginning and all three of their children worked in the shop; Graham and Deborah still do!
Graham began his career working at a building company in Wimbledon before joining the family firm. He studied Building Regulations at College. He now designs and manages all his clients’ projects from conception through to installation – and beyond! Deborah works on Reception and does the administration. Stephen used to fit the kitchens and bathrooms, but now runs his own building company in Norway.
The first bathroom Ray sold cost £299 inc VAT! Approximately 50 bathrooms suites were kept in stock! However, as larger DIY superstores emerged, there was a huge impact on the livelihoods of small shops. The family then took the decision to focus on Kitchens and Bathrooms – whilst offering a customer service and attention to detail that could not be rivalled by the DIY giants. So, in 1980, the current shop was purchased, and since then, it has had three extensions.
Over the years, Raycross Interiors has seen many changes in the trends of interior design. Back in the 1970s and 1980s, coloured bathrooms suites were popular, especially in Avocado, Pampas, Flamingo and Burgundy!! Nowadays, the key colour of choice is white which enables people to decorate and update their rooms more easily. Take a look at our blogs about trends in the 70’s 80’s 90’s 00’s!
The company has weathered the recessions over recent times by carefully managing and marketing the business. Most of the staff have been employed by Raycross Interiors for over 15 years – a true testament to the company.
Ray bases the success of the company on outstanding customer service, reputation, hard work and the quality of the products offered. Clients work with the same designer from the initial brief right through to installation. He added “You have to work together in order to succeed.”Back to Blog